Internal:Axosoft 15.2 Known Issues: Difference between revisions
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[[Category:Axosoft|{{PAGENAME}}]] | [[Category:Axosoft|{{PAGENAME}}]] | ||
==Axosoft 15.2 Known Issues== | |||
=====Custom Date Range Weirdness | ====Loss of data without warning==== Reported By: K. Kot and Nathan Bennett <br>If you’re editing an issue on the main page, then click on anything on the “Organize”/"Details" panel, the edit screen will close and all unsaved changes to the issue will be lost with no warning or cancel option. | ||
'''Action:''' Ticket logged with Axosoft Help Desk. https://portal.axosoft.com/viewitem?id=ASI124841&type=incidents&force_use_number=true | |||
<br>'''Workaround:''' Be very careful when editing data. Maybe best to "pop-out" the item to a new window when editing. | |||
---- | |||
====Mobile Subject line configuration==== Reported By: K. Kot <br>When sending emails from the mobile version of Axosoft the Subject line does not include the "[#SQ0xxxx]" reference; so customer replies aren't auto-imported to the correct incident. | |||
'''Action:''' Ticket logged with Axosoft Help Desk. They're treating it as a CR! https://portal.axosoft.com/viewitem?id=ASI124843&type=incidents&force_use_number=true | |||
<br>'''Workaround:''' Manually add the "[#SQ0xxxx]" reference to the Subject (until this issue is resolved). | |||
---- | |||
====Timestamping Notes in Mobile version of Axosoft==== Reported By: Benny Thomas <br>If you edit an item via the mobile version of Axosoft and "Append" to the Notes (which timestamps it automatically) then any text that you add appears at the bottom of the Notes section rather than at the top. | |||
'''Action:''' Ticket logged with Axosoft Help Desk. They're treating it as a CR. https://portal.axosoft.com/viewitem?id=ASI124294&type=incidents&force_use_number=true | |||
<br>'''Workaround:''' Avoid adding to the Notes when using the mobile version (I know this sucks!!) | |||
---- | |||
====Axosoft mobile version not working with Chrome on Android devices==== Reported By: K. Kot <br>Apparently the mobile version of Axosoft fails to load when using Chrome on Android devices. Bummer. | |||
'''Action:''' Ticket to be logged with Axosoft Help Desk. | |||
<br>'''Workaround:''' Another good reason to come join the iOS family! Seems to work with the standard Android browser. | |||
---- | |||
====Axosoft doesn't like Beth's email address. Sometimes.==== Reported By: Salih Al Rashid <br>If you "Reply All" to an email that Beth was included on then, it seems, that ''sometimes'' Axosoft doesn't like her email address. I've never liked her email address but I've never been mean enough to display it in red! :) | |||
[[Image:bethemail.jpg]] | |||
<br>'''Action:''' Ticket to be logged with Axosoft Help Desk | |||
<br>'''Workaround:''' Don't include Beth in any correspondence! Or, when it happens, just delete Beth's email address and re-add it. Axosoft seems to like it once you do that. | |||
---- | |||
====Incomplete Web Link generated from "searched" items==== Reported By: Lief Martin <br>If you search for an item via the Audit Trails tab, view it and then try to copy the Web Link then the web link that is generated is incomplete. The '''{id}''' and '''{type}''' tags aren't replaced with the actual values. <br>'''<nowiki>https://adld0018.sqaus.com:50114/viewitem.aspx?id={id}&type={type}&force_use_number=true</nowiki>''' | |||
[[Image:badweblink.jpg]] | |||
<br>'''Action:''' Ticket logged with Axosoft Help Desk https://portal.axosoft.com/viewitem?id=ASI124452&type=incidents&force_use_number=true | |||
<br>'''Workaround:''' Search for the item via the Bug/CR/Task/Incident tab and then copy the web link. | |||
---- | |||
====Sometimes Organize/Details Panels fail to draw==== Reported By: Christopher Kerr, Michael Sautner, others <br>Occassionally (or, if you're Christopher, often) some of the tabs on the Organize or Details Panels fail to draw (just shows a blank tab/panel instead) and you're left scratching your head, wondering what happened. | |||
'''Workaround:''' Worry no more. Just refresh/reload the page (Ctrl + R) and things should be better. | |||
---- | |||
====Custom Date Range Weirdness==== Reported By: Lief Martin and K. Kot <br>Date filtering (for work logs, in this case) doesn’t seem to work quite the way that you would expect. Let’s say you want to list you work logs from the 13th of July: | |||
<br>Using the custom date range filter, select the range (13/7 to 13/7):<br> | <br>Using the custom date range filter, select the range (13/7 to 13/7):<br> | ||
[[Image:date1.jpg]] [[Image:date2.jpg]] | [[Image:date1.jpg]] [[Image:date2.jpg]] | ||
| Line 10: | Line 40: | ||
The result - the date listed in the filter bar is different to what was selected (12/7 vs 13/7). The results listed are different again (13/7 to 14/7):<br> | The result - the date listed in the filter bar is different to what was selected (12/7 vs 13/7). The results listed are different again (13/7 to 14/7):<br> | ||
[[Image:date3.jpg]] | [[Image:date3.jpg]] | ||
---- | |||
====Items in New Windows: Mis-matched IDs==== Reported By: K. Kot <br>If you “pop out” an item (an incident in the example below) to a new window and add a related item through the tab then the ID of the incident seems to be mismatched:<br> | |||
[[Image:mismatched.jpg]] | [[Image:mismatched.jpg]] | ||
<br>'''Action:''' Ticket to be logged with Axosoft Help Desk. | |||
<br>'''Workaround:''' This is a non-issue arising from the confusing similarity between Axosoft's internal ID for this item (5723) and the incident ID (SQ05721). The functionality works, but Axosoft shows us a number we have no use for seeing. | |||
---- | |||
====Keyboard Shortcut for Worklogs not working==== Reported By:David Lucas and John Meegan <br>Yes, there are keyboard shortcuts that can be used to do a variety of actions in Axosoft! You can find a list of these shortcuts in '''Tools->Help->Keyboard Shortcuts'''. | |||
<br> | <br> | ||
For some users the keyboard shortcut for entering worklogs doesn't seem to work. Doesn't seem to be dependent on item type, browser, either; it's quite random. | For some users the keyboard shortcut for entering worklogs doesn't seem to work. Doesn't seem to be dependent on item type, browser, either; it's quite random. | ||
Works for me though (and that's all that matters)! | Works for me though (and that's all that matters)! | ||
<br>'''Action:''' BT still investigating possible causes | |||
<br>'''Workaround:''' Enter worklogs the regular (slower) way; through the Worklogs tab. | |||
---- | |||
====Worklog by Employee and Date Report grouping==== Reported By: K. Kot <br>If you use the "Worklog by Employee and Date" report then you will need to group by employee/user before running the report. | |||
Apparently this was not required in OnTime. I suspect that this is caused by the lack of support for custom SQL in Axosoft 15.2. | Apparently this was not required in OnTime. I suspect that this is caused by the lack of support for custom SQL in Axosoft 15.2. | ||
---- | |||
==Resolved Issues== | |||
====All Items (Super) Tabs can't show Notes field==== Reported By: Many, many people! <br>If you create a Super Tab with all items in it then the "Notes" field is not available in the Details panel. Uncool. | |||
If you're wondering what Super Tabs are... http://www.axosoft.com/documentation/interface/tabs | |||
<br>'''Action:''' Ticket logged with Axosoft Help Desk. https://portal.axosoft.com/viewitem?id=ASI124451&type=incidents&force_use_number=true | |||
<br>'''Workaround:''' None | |||
<br>'''Resolution:''' Turns out that this was a configuration issue! Fixed. | |||
---- | |||
Latest revision as of 03:08, 5 August 2015
Axosoft 15.2 Known Issues
====Loss of data without warning==== Reported By: K. Kot and Nathan Bennett
If you’re editing an issue on the main page, then click on anything on the “Organize”/"Details" panel, the edit screen will close and all unsaved changes to the issue will be lost with no warning or cancel option.
Action: Ticket logged with Axosoft Help Desk. https://portal.axosoft.com/viewitem?id=ASI124841&type=incidents&force_use_number=true
Workaround: Be very careful when editing data. Maybe best to "pop-out" the item to a new window when editing.
====Mobile Subject line configuration==== Reported By: K. Kot
When sending emails from the mobile version of Axosoft the Subject line does not include the "[#SQ0xxxx]" reference; so customer replies aren't auto-imported to the correct incident.
Action: Ticket logged with Axosoft Help Desk. They're treating it as a CR! https://portal.axosoft.com/viewitem?id=ASI124843&type=incidents&force_use_number=true
Workaround: Manually add the "[#SQ0xxxx]" reference to the Subject (until this issue is resolved).
====Timestamping Notes in Mobile version of Axosoft==== Reported By: Benny Thomas
If you edit an item via the mobile version of Axosoft and "Append" to the Notes (which timestamps it automatically) then any text that you add appears at the bottom of the Notes section rather than at the top.
Action: Ticket logged with Axosoft Help Desk. They're treating it as a CR. https://portal.axosoft.com/viewitem?id=ASI124294&type=incidents&force_use_number=true
Workaround: Avoid adding to the Notes when using the mobile version (I know this sucks!!)
====Axosoft mobile version not working with Chrome on Android devices==== Reported By: K. Kot
Apparently the mobile version of Axosoft fails to load when using Chrome on Android devices. Bummer.
Action: Ticket to be logged with Axosoft Help Desk.
Workaround: Another good reason to come join the iOS family! Seems to work with the standard Android browser.
====Axosoft doesn't like Beth's email address. Sometimes.==== Reported By: Salih Al Rashid
If you "Reply All" to an email that Beth was included on then, it seems, that sometimes Axosoft doesn't like her email address. I've never liked her email address but I've never been mean enough to display it in red! :)
Action: Ticket to be logged with Axosoft Help Desk
Workaround: Don't include Beth in any correspondence! Or, when it happens, just delete Beth's email address and re-add it. Axosoft seems to like it once you do that.
====Incomplete Web Link generated from "searched" items==== Reported By: Lief Martin
If you search for an item via the Audit Trails tab, view it and then try to copy the Web Link then the web link that is generated is incomplete. The {id} and {type} tags aren't replaced with the actual values.
https://adld0018.sqaus.com:50114/viewitem.aspx?id={id}&type={type}&force_use_number=true
Action: Ticket logged with Axosoft Help Desk https://portal.axosoft.com/viewitem?id=ASI124452&type=incidents&force_use_number=true
Workaround: Search for the item via the Bug/CR/Task/Incident tab and then copy the web link.
====Sometimes Organize/Details Panels fail to draw==== Reported By: Christopher Kerr, Michael Sautner, others
Occassionally (or, if you're Christopher, often) some of the tabs on the Organize or Details Panels fail to draw (just shows a blank tab/panel instead) and you're left scratching your head, wondering what happened.
Workaround: Worry no more. Just refresh/reload the page (Ctrl + R) and things should be better.
====Custom Date Range Weirdness==== Reported By: Lief Martin and K. Kot
Date filtering (for work logs, in this case) doesn’t seem to work quite the way that you would expect. Let’s say you want to list you work logs from the 13th of July:
Using the custom date range filter, select the range (13/7 to 13/7):
The result - the date listed in the filter bar is different to what was selected (12/7 vs 13/7). The results listed are different again (13/7 to 14/7):
====Items in New Windows: Mis-matched IDs==== Reported By: K. Kot
If you “pop out” an item (an incident in the example below) to a new window and add a related item through the tab then the ID of the incident seems to be mismatched:
Action: Ticket to be logged with Axosoft Help Desk.
Workaround: This is a non-issue arising from the confusing similarity between Axosoft's internal ID for this item (5723) and the incident ID (SQ05721). The functionality works, but Axosoft shows us a number we have no use for seeing.
====Keyboard Shortcut for Worklogs not working==== Reported By:David Lucas and John Meegan
Yes, there are keyboard shortcuts that can be used to do a variety of actions in Axosoft! You can find a list of these shortcuts in Tools->Help->Keyboard Shortcuts.
For some users the keyboard shortcut for entering worklogs doesn't seem to work. Doesn't seem to be dependent on item type, browser, either; it's quite random.
Works for me though (and that's all that matters)!
Action: BT still investigating possible causes
Workaround: Enter worklogs the regular (slower) way; through the Worklogs tab.
====Worklog by Employee and Date Report grouping==== Reported By: K. Kot
If you use the "Worklog by Employee and Date" report then you will need to group by employee/user before running the report.
Apparently this was not required in OnTime. I suspect that this is caused by the lack of support for custom SQL in Axosoft 15.2.
Resolved Issues
====All Items (Super) Tabs can't show Notes field==== Reported By: Many, many people!
If you create a Super Tab with all items in it then the "Notes" field is not available in the Details panel. Uncool.
If you're wondering what Super Tabs are... http://www.axosoft.com/documentation/interface/tabs
Action: Ticket logged with Axosoft Help Desk. https://portal.axosoft.com/viewitem?id=ASI124451&type=incidents&force_use_number=true
Workaround: None
Resolution: Turns out that this was a configuration issue! Fixed.