QESTLab Internal
The attached document outlines the guidelines and procedure for the investigation of QESTLab 3.3 Incidents by Products. Please familiarise yourself with the document. If required, print a copy and keep it handy.
As of now, the investigation of Incidents takes priority over Bugs and CRs unless told otherwise.
NOTE: For the time being all external correspondence (i.e. from Products to a customer) needs to be directed through a manager. This should change in the future.
The attached document contains a section on “Public Information”; I’d like to reiterate the importance of knowing which fields these are so that we don’t enter any information that was not intended for the customer in them.